Shipping policy

Shipping Policy

SHIPPING & RETURNS

At Well-thy, we prioritize safe and fast delivery for all our customers. Our carefully selected couriers are Royal Mail and DHL.

Please Note:

Well-thy cannot be held accountable for parcels delayed due to reasons beyond our control, including but not limited to the following:

  • Customs
  • Service strikes
  • Civil commotion
  • Riot
  • Invasion
  • Terrorist attack or threat of terrorist attack
  • Weather
  • Natural disasters
  • Fire
  • Epidemics
  • Failure of public or private telecommunications networks

Please ensure the correct billing and shipping address is entered when placing an order. Well-thy will not reimburse the cost of shipping and/or other fees for orders that are returned/undelivered due to an incorrect address or recipient's refusal.

UNITED KINGDOM (UK)

We offer the following delivery options within the UK:

Standard Delivery (Est. 2-4 working days)

  • Free Shipping: Available for all orders over £75+.
  • Flat Rate: £3.99 for orders under £75.

Express Delivery (Est. 1-2 working days)

  • Flat Rate: £9.99.

Orders placed before 1PM GMT/BST will always be tried to shipped the same day (excluding public holidays). Tracking information will be sent to your email address once the order is shipped.

INTERNATIONAL (EU)

  • Coming Soon

SHIPPING CONFIRMATION EMAILS

We will send you a shipping confirmation email to the email address provided at the time the order was placed when all or part of your order is shipped.

SHIPPING RATES & DELIVERY ESTIMATES

Shipping charges for your order will be calculated and displayed at checkout.

Damages & SavedBy Insurance

Well-thy ltd is not responsible for any products damaged or lost during shipping. However, we now offer SavedBy Insurance at checkout to protect your order during shipping. If you opt for SavedBy, you can file a claim for lost, stolen, or damaged packages through our dedicated claims portal.

  • If you choose SavedBy: You are fully covered for any loss, damage, or theft during transit, and you can easily resolve the issue with Swap at no extra cost to you.

  • If you choose NOT to opt for SavedBy: Please note that Well-thy ltd is not responsible for any lost or damaged items, and we cannot process claims for these situations.

For any questions about this shipping policy, please contact us at hello@well-thy.co.uk.